For tracked order inquiries, please provide the following information in your email to quicken the process:

  • Order number
  • Full shipping address

Per shop shop policy, we do not take responsibility for lost untracked mail. We do not have any control as to what happens to your order after it is shipped out and fulfilled from our end. Since we cannot locate untracked orders, we also do not offer refunds on them.

Average delivery times:

  • Canada: 3-14 business days.
  • USA: 10-21 business days.
  • Other: 14-29 business days.

For more info regarding orders, please check out Refund Policy and FAQ pages.

Emails are processed every 1-3 business days. Please send another email if you have not heard back from us after 3 business days.

Contact form